Deposits and refunds

No payments are taken online

This site has no online shop or checkout. Hall hire, membership and event entry are all arranged and paid for with the club in person or by agreement with us.

The £100 damage deposit

• A £100 damage deposit secures a hall hire booking.
• The deposit is fully refundable. It is returned to you after your event provided there is no damage, no missing items, and the hall is left in a reasonable state.
• If there is damage or extra cleaning is needed, we will explain what has been deducted and why, and return the rest.

Cancelling a hall hire booking

If you need to cancel or move your date, please tell us as early as possible by contacting Jo, 07802 756842, jo.darvill@yahoo.co.uk. We will confirm in writing what will be refunded. Where we are able to re-let the date, we would normally expect to return your deposit in full. If the club has to cancel your booking, you will receive a full refund of your deposit and any hire charge already paid.

Events and entry fees

Where an event has a ticket or entry fee and the club cancels the event, you can choose a full refund or entry to a rearranged date. If you simply cannot attend, refunds are at the club's discretion. Advertised acts and timings may change.

Membership

Membership subscriptions are not generally refundable once the membership year has started, except where required by law or agreed by the committee.

How refunds are paid

Refunds are made by the same method you paid, or by bank transfer where that is not possible, normally within 14 days of us agreeing the amount.

Your legal rights

This policy sits alongside your rights under the Consumer Rights Act 2015 and does not replace them. Because hall hire is for a specific date, the 14 day cancellation right for distance contracts may not apply to a booking for a fixed date once the date has passed.

Questions or a complaint

Please contact us at wheatleynewclub@outlook.com or on 01865 873530. We aim to reply within 14 days.